FAQ
FAQ
Our Service
Frequently Asked Questions
Below are answers to frequently asked questions. If the answer to your question isn’t shown below, please contact us.
FAQ
Frequently Asked Questions
Below are answers to frequently asked questions. If the answer to your question isn’t shown below, please contact us.
General Questions
How long does it take to ship my purchase?
We try our best to get the items out in 3 to 5 days. We will contact you if it will be longer due to a supply chain issue.
How do you think of your designs?
The designs are endless! We have great suggestions from our happy customers and from our adventures with our dogs!
Do you offer wholesale accounts?
We do! Please contact us directly by calling (928) 541-0044 to discuss details.
Will you ship to another address if this is a gift?
Yes! We are happy for you to think of giving someone one of our fun items! We ship throughout the USA.
Do you have a retail store where I could come see the shirts and caps?
We have a working shop, not a retail store. We'd be happy, if you are in the area, to give us a call and see if you could come by! We do not keep regular hours as some days we are away at shows.
Are any of your items sent out for others to do the work?
All of our items are embroidered or printed by myself and husband. All work is done in our Prescott shop.
Product Questions
Do your tee shirts shrink?
Most are 100% cotton and so we recommend washing in warm water and drying on a low heat. We have not heard from customers of their tee shirts shrinking.
Does the print crackle like screen printing?
We use a direct to garment process with textile ink that is set into the material. The design will fade as the tee shirt fades. We have been wearing our shirts for literally years with no fading.
How do the tee shirt sizes run?
Our men's/unisex tee shirts run pretty true to size. The women's tee shirts run on a more fitted size. If you have any questions, please contact us and we can send you the exact dimensions.
Do you offer customized shirts?
At this time we do not customize any of our Tug Tees. If you own a store and would like to discuss it though, we would be happy to.
Do your caps fit all head sizes?
Our caps are unstructured with a buckle back that can be adjusted smaller or larger.
